Cisco Cisco Customer Voice Portal 8.0(1)
C H A P T E R
2-1
Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description
2
CVP Solution Components
This chapter presents additional information about the CVP solution runtime components first
introduced in
introduced in
:
•
Non-CVP Cisco products (NAM/ICM, Media Server, Gateway, Gatekeeper, IPCC, Content Switch,
Remote Monitoring Tools).
Remote Monitoring Tools).
•
CVP product components (Application Server, Voice Browser, SDDSN).
The chapter focusses on describing CVP solution:
•
System administration.
•
Internal interfaces.
•
Software component co-residence.
•
Security.
Non-CVP Cisco Products
The CVP solution includes other Cisco products:
•
NAM/ICM
•
Media Server
•
Gateway and Gatekeeper
•
IPCC (for IP-based call centers)
•
Content Switch
•
Remote Monitoring Suite (optional)
NAM/ICM
The NAM/ICM is the engine for making call treatment and routing decisions for calls as they progress
through the network. To the NAM/ICM, the CVP is simply a VRU peripheral; this is true whether the
network is classic PSTN, VoIP, or a combination of both.
through the network. To the NAM/ICM, the CVP is simply a VRU peripheral; this is true whether the
network is classic PSTN, VoIP, or a combination of both.
In addition, the NAM/ICM provides the means to access specific call detail records, as well as customer
databases and applications.
databases and applications.