Cisco Cisco Customer Voice Portal 8.0(1)

This chapter provides:

An overview of CVP media file handling.

Information about CVP system prompts.

For information on using media files and system prompts with CVP micro-applications, see the Cisco 
Customer Voice Portal (CVP) Configuration and Administration Guide.

This section presents a brief overview of how CVP performs media file handling. It includes information 
about: 

What the Media Server is.

Media file names and types CVP supports

File address for the media files

In CVP, the Media Server is a computer or set of computers, which “serve” the media files that contain 
messages and prompts that callers will hear. There are two types of Media Servers defined in CVP 
according to the mechanism where the media file is accessed:

File Media Server: Media Files are located on the same machine as the CVP Voice Browser and 
accessed by the CVP Voice Browser using File protocol.

HTTP Media Server: Media Files are located on a remote Web server and accessed by both CVP and 
the Non-CVP Voice Browser using HTTP protocol. This type of Media Server uses standard Web 
access methods.

There is no artificial limit on the number of prompts; these pages will be limited only by file system 
capacity.

To maximize CVP performance, do not install the HTTP Media Server on the same machine as the CVP 
Voice Browser and Application Server.