Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description
Chapter 1 Introduction
NAM/ICM Scripting
Figure 1-15 Sample Script for CVP
Automatic Speech Recognition (ASR)
When a caller performs voice input, the speech recognition engine tries to match the caller input to a set
of acceptable responses, an ASR grammar.
of acceptable responses, an ASR grammar.
An ASR grammar is a list of choices. CVP 3.0 supports two types of grammars:
•
Inline grammars. A set of acceptable customer responses defined through the setting in the
user.microapp.grammar_choices ECC variable.
user.microapp.grammar_choices ECC variable.