Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description
Chapter 1 Introduction
Sample CVP Call Flows
–
IP switching with subsequent agent initiated transfers under ICM control
–
Outpulse Transfer to PSTN
–
IN Transfer
CVP Advanced Speech
The following CVP Advanced Speech call flow scenarios are the same as those diagrammed for the CVP
Queue and Transfer deployment model except there is no CVP Voice Browser; the Gateway performs
the IVR treatment and transfers:
Queue and Transfer deployment model except there is no CVP Voice Browser; the Gateway performs
the IVR treatment and transfers:
•
Call Arrival/Prompt and Collect
•
IP Transfer
•
Local Transfer
Note
The Outpulse Transfer, IP Takeback and Transfer, and Queuing scenarios are not available for this
deployment model.
deployment model.