Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description
About This Guide
Purpose
This manual describes the Cisco Customer Voice Portal (CVP). It provides an overview of CVP benefits
and features and describes the components of CVP.
and features and describes the components of CVP.
Audience
This document is intended for Call Center Managers, CVP System Managers, ICM/NAM System
Managers, VoIP Technical Experts, and IVR application developers. Readers of this manual should
already have a general understanding of the NAM product, as discussed in the Cisco Network
Applications Manager (NAM) Product Description. Readers should be familiar with general ICM
installation and setup procedures.
Managers, VoIP Technical Experts, and IVR application developers. Readers of this manual should
already have a general understanding of the NAM product, as discussed in the Cisco Network
Applications Manager (NAM) Product Description. Readers should be familiar with general ICM
installation and setup procedures.
Organization
The manual is divided into the following chapters.
Chapter
Description
Provides an overview of Customer Voice Portal (CVP) features
and benefits.
and benefits.
Presents additional information about the CVP solution
runtime components first introduced in Chapter 1.
runtime components first introduced in Chapter 1.
Provides an overview of CVP media file handling and
information about CVP system prompts.
information about CVP system prompts.
Presents information about:
•
Using CVP and IP Phones with Cisco Call Manager.
•
Inbound routing and outbound routing.
Provides a description of the optional CVP VoiceXML Server
feature.
feature.