Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Internet Service Node (ISN) Product Description
OL-1250-03
Chapter 1 Introduction
Sample ISN Call Flows
–
IP switching with subsequent agent initiated transfers under ICM control
–
Outpulse Transfer to PSTN
–
IN Transfer
ISN Advanced Speech
The following ISN Advanced Speech call flow scenarios are the same as those diagrammed for the ISN
Queue and Transfer deployment model except there is no ISN Voice Browser; the Gateway performs the
IVR treatment and transfers:
Queue and Transfer deployment model except there is no ISN Voice Browser; the Gateway performs the
IVR treatment and transfers:
•
Call Arrival/Prompt and Collect
•
IP Transfer
•
Local Transfer
Note
The Outpulse Transfer, IP Takeback and Transfer, and Queuing scenarios are not available for this
deployment model.
deployment model.