Cisco Cisco Unified Customer Voice Portal 10.5(1)

This chapter provides:

An overview of ISN media file handling.

Information about ISN system prompts.

For information on using media files and system prompts with ISN micro-applications, see the Cisco 
Internet Service Node (ISN) Configuration and Administration Guide.

This section presents a brief overview of how ISN performs media file handling. It includes information 
about: 

What the Media Server is.

Media file names and types ISN supports

File address for the media files

In ISN, the Media Server is a computer or set of computers, which “serve” the media files that contain 
messages and prompts that callers will hear. There are two types of Media Servers defined in ISN 
according to the mechanism where the media file is accessed:

File Media Server: Media Files are located on the same machine as the ISN Voice Browser and 
accessed by the ISN Voice Browser using File protocol.

HTTP Media Server: Media Files are located on a remote Web server and accessed by both ISN and 
the Non-ISN Voice Browser using HTTP protocol. This type of Media Server uses standard Web 
access methods.

There is no artificial limit on the number of prompts; these pages will be limited only by file system 
capacity.

To maximize ISN performance, do not install the HTTP Media Server on the same machine as the ISN 
Voice Browser and Application Server.