Cisco Cisco Unified Customer Voice Portal 10.5(1)

This manual uses the following conventions:

Cisco provides several ways to obtain documentation, technical assistance, and other technical 
resources. These sections explain how to obtain technical information from Cisco Systems.

You can access the most current Cisco documentation on the World Wide Web at this URL:

You can access the Cisco website at this URL:

International Cisco web sites can be accessed from this URL:

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM 
package, which may have shipped with your product. The Documentation CD-ROM is updated monthly 
and may be more current than printed documentation. The CD-ROM package is available as a single unit

 

or through an annual subscription.

Boldface type is used for user 
entries, keys, buttons, and folder 
and submenu names.

Choose Script > Call Type Manager.

Italic type indicates one of the 
following:

A newly introduced term

For emphasis

A generic syntax item that 
you must replace with a 
specific value

A title of a publication

A skill group is a collection of agents 
who share similar skills.

Do not use the numerical naming 
convention that is used in the 
predefined templates (for example, 
persvc01).

IF (condition, true-value, 
false-value)

For more information, see the Cisco 
ICM Software Database Schema 
Handbook.

An arrow (>) indicates an item 
from a pull-down menu.

The Save command from the File menu is 
referenced as File > Save.