Cisco Cisco Unified Customer Voice Portal 11.0(1)
stored configuration data, and to distribute such modifications to the affected solution
components.
components.
The Operations Console can display two views of configuration parameters for managed
components. The runtime or online view shows the status of all configuration parameters as
those components are currently using them. The configured or offline view shows the status of
all configuration parameters as those components will use them upon the next component restart.
The Operations Console allows configuration parameters to be updated (or, indeed,
pre-configured) even when the target component is not online or running. If the target server
(without its services) comes online, the user can apply the configured settings to that server.
These settings will become active when that server’s services also come online. Only then will
they be reflected in the runtime view.
components. The runtime or online view shows the status of all configuration parameters as
those components are currently using them. The configured or offline view shows the status of
all configuration parameters as those components will use them upon the next component restart.
The Operations Console allows configuration parameters to be updated (or, indeed,
pre-configured) even when the target component is not online or running. If the target server
(without its services) comes online, the user can apply the configured settings to that server.
These settings will become active when that server’s services also come online. Only then will
they be reflected in the runtime view.
Unified CVP product components do not provide any means to modify their own configuration
without the use of the Operations Console.
without the use of the Operations Console.
A Unified CVP deployment can only have one Operations Console. The ability to access and
update configurations at this level is not usually real-time critical. Health monitoring by network
monitoring tools is real-time critical, but high availability for these tools is not Unified CVP’s
responsibility. The need to provide administration access to multiple users is also taken care of
by the fact that the Operations Console can be accessed through any supported web browser.
update configurations at this level is not usually real-time critical. Health monitoring by network
monitoring tools is real-time critical, but high availability for these tools is not Unified CVP’s
responsibility. The need to provide administration access to multiple users is also taken care of
by the fact that the Operations Console can be accessed through any supported web browser.
Unified CVP Solution Components
The following subsections discuss components that are part of an overall Unified CVP solution,
but are not contained in the Unified CVP product itself.
but are not contained in the Unified CVP product itself.
SIP Proxy Server
A SIP Proxy Server is a device that routes individual SIP transport messages among SIP
endpoints. It plays a key role in Unified CVP’s high availability architecture for call switching.
It is designed to support multiple SIP endpoints of various types, and implements load balancing
and failover among these endpoints. SIP Proxy Servers themselves can be deployed alone or
as a pair.
endpoints. It plays a key role in Unified CVP’s high availability architecture for call switching.
It is designed to support multiple SIP endpoints of various types, and implements load balancing
and failover among these endpoints. SIP Proxy Servers themselves can be deployed alone or
as a pair.
Unified CVP can also be deployed without a SIP Proxy Server. In such cases, some of the Proxy
Server functions can be provided by the SIP Service, because it provides the ability to configure
a static table to look up destinations.
Server functions can be provided by the SIP Service, because it provides the ability to configure
a static table to look up destinations.
Planning Guide for Cisco Unified Customer Voice Portal 4.0(1)
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Chapter 1: - Product Overview
Unified CVP Solution Components