Cisco Cisco Unified Customer Voice Portal 11.0(1)

“Common Configuration for Differentiating VRUs (Customer Voice Portals) Based on Dialed
Number” section in the Configuration and Administration Guide for Cisco Unified Customer
Voice Portal.

•

Plan how you will be routing calls through the network to the VRU.

–

For Comprehensive deployment models and for deployment models with a NIC (Network
Interface Controller):

Determine the Network Routing Number. This number is the base for routing calls
through the network to the VRU; a correlation ID is appended to this number to transfer
calls to a Network VRU through the network. The Network Routing Number should be
at least as long as the longest dialed number on which Unified CVP will receive incoming
calls.

–

For deployments with a Customer VRU and in Unified ICMH/CICM environments and
for NIC Type 2 or 8 deployments:

Determine the translation route pools to use for each VRU. Determine the labels to be
sent to the network to connect the call to the VRU and the corresponding DNIS (Dialed
Number Identification Service) that will be seen by the VRU. For example, the label for
the network might be 18008889999 and the DNIS received by the VRU and sent back to
the ICM to identify the call might be 9999. The pool must contain as many independent
DNISs as the number of new call arrivals that might occur during the longest time it takes
to get any to the VRU, that is, the time to execute a Translation Route to VRU node. This
time needs to include the network delays and the possibility that alternate endpoints are
used in the VoIP network. In practice, make sure the number is significantly larger than
this to ensure there are always enough. For example, if the time to get to the VRU is 3
seconds and the maximum call arrival rate is 5 cps (instantaneous), 15 would be needed,
so provision at least 30.

•

If used, define naming schemes for Unified ICME peripheral gateways (PGs), peripherals,
and routing clients.

•

Submit design for Unified Customer Voice Portal solution to the Bid Assurance/Assessment
to Quality (A2Q) process for design review and deployment assessment. (Contact your Cisco
representative for additional information.)

Internal Interfaces Table

The following table summarizes the major interfaces between the Unified CVP product
components and other Cisco products.

Planning Guide for Cisco Unified Customer Voice Portal 4.0(1)