Cisco Cisco Unified Customer Voice Portal 11.0(1)

Performance, Sizing, and Choosing Hardware

The subjects of performance, sizing, and hardware are intimately related. Factors that determine
your choices include:

•

call flow used

•

geographic model followed

•

overall system size

•

failover strategy

•

reporting usage (if any)

Specifics that are of special importance include:

•

number of calls being treated at times of highest usage, and the states of these calls

•

number of legs being handled by Call Servers

•

what gateways are being used, for what purpose, how many calls per second are being handled,
what is the maximum number of concurrent calls, what is the maximum number of VoiceXML
sessions

•

if a reporting database is being used, database size is affected by the number of days of data
to be retained, which in turn depends on configuration and data persistence choices

For detailed discussions on performance, sizing, and hardware, please refer to the Cisco Unified
Customer Voice Portal (CVP) Release 4.0 Solution Reference Network Design (SRND) document,
and the Hardware and Software System Specification for Cisco Unified Customer Voice Portal
Software Release 4.0(1).

Planning Guide for Cisco Unified Customer Voice Portal 4.0(1)