Cisco Cisco Unified Customer Voice Portal 10.0(1)

Cisco

5. Planning for Reporting..............................................................................................................................53

Sizing........................................................................................................................................................53
Backup and Restore.................................................................................................................................53
Synchronizing Timestamps......................................................................................................................54

6. Creating a Failover Strategy (Designing for High Availability)...................................................................55

High Availability SIP-Based Call Flow......................................................................................................56
High Availability H.323-Based Call Flow...................................................................................................62
Survivability of Existing Calls....................................................................................................................67
Non-Call Handling Components...............................................................................................................69

7. Licensing...................................................................................................................................................71

8. Planning Network Topology.......................................................................................................................73

Selecting Codecs......................................................................................................................................73
WAN vs. LAN............................................................................................................................................73
High Availability VLANs............................................................................................................................74
ASR and TTS...........................................................................................................................................74
Quality of Service (QoS)...........................................................................................................................74
Security Best Practices............................................................................................................................74

9. Creating Dial Plans...................................................................................................................................75

10. Scripting Alternatives: VoiceXML vs. Unified ICME Scripting..................................................................77

11. Developer Services.................................................................................................................................79

Glossary .......................................................................................................................................................81

Index ...........................................................................................................................................................101

Planning Guide for Cisco Unified Customer Voice Portal 4.0(1)

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