Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
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Element Specifications
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the
situation in your own words and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe
network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem,
a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem,
a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
Before calling, please check with your network operations
center to determine the level of Cisco support services to which your
company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center,
please have available your service agreement number and your product serial number.
please have available your service agreement number and your product serial number.
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