Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide

OICE

LEMENT

: Y

ENU

ISCO

CVP V

OICE

XML 3.1

Element Specifications

Yes_No_Menu

The Yes_No_Menu voice element presents a yes/no menu. It can be configured to accept DTMF entry (1 for yes and 2 for no) or
spoken input ("yes" or "no" and other synonymous utterances, however this is dependent on the voice browser). There is an optional
feature that allows the word "replay" to be spoken (or DTMF button 3) that replays the

initial_audio_group

. The voice element

uses the browser specific VoiceXML builtin grammar for the boolean field type. A separate exit state exists for the yes and no choices
(there is no exit state for replay since dialog execution is still contained within the confines of the voice element).

Settings

Name (Label)

Type

Req’d

Single

setting

value

Sugstitution

allowed

Default

Notes

inputmode
(Input Mode)

string enum

Yes

true

false

both

The type of entry allowed for input (using
speech recognition, DTMF entry, or both).
Possible values are:

voice

dtmf

both

noinput_timeout
(Noinput Timeout)

string

Yes

true

The maximum time length allowed (in seconds)
for silence or no keypress before a noinput event
is thrown.

max_noinput_count
(Max NoInput Count)

int ≥ 0

Yes

true

= infinite noinputs allowed.

max_nomatch_count
(Max NoMatch Count)

int ≥ 0

Yes

true

= infinite nomatches allowed.

confidence_level
(Confidence Level)

decimal

(0.0 – 1.0)

Yes

true

0.50

The confidence level threshold to use.

replay
(Replay)

boolean

Yes

true

false

True

adds a "replay" option which replays the

initial prompt.

Element Data

Name

Type

Notes

value

string

This is the value chosen by the caller. Can be: “yes” or “no”.

confidence

float

This is the confidence value of the utterance.