Cisco Cisco Customer Voice Portal 8.0(1) Developer's Guide
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Element Specifications
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels
of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose
depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose
depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic
product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business
operations continue.
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No
workaround is available.
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not
restored quickly. No workaround is available.
Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-
clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources
on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid
service contract but do not have a login ID or password, go to this URL to register:
on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid
service contract but do not have a login ID or password, go to this URL to register:
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a
case online at this URL:
case online at this URL:
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