Cisco Cisco Customer Voice Portal 8.0(1) Developer's Guide
the functionality of Call Studio including creating projects, using the Call Studio environment,
and deploying applications to the Unified CVP VXML Server.
and deploying applications to the Unified CVP VXML Server.
•
(http://www.cisco.com/en/
US/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html)
describes the Reporting Server, including how to configure and manage it, and discusses the
hosted database.
describes the Reporting Server, including how to configure and manage it, and discusses the
hosted database.
•
(http://www.cisco.com/en/US/products/sw/custcosw/ps1006/
products_user_guide_list.html) describes in detail the functionality and configuration options
for all Say It Smart plugins included with the software.
for all Say It Smart plugins included with the software.
•
(http://www.cisco.com/
en/US/products/sw/custcosw/ps1006/prod_troubleshooting_guides_list.html) describes how
to isolate and solve problems in the Unified CVP solution.
to isolate and solve problems in the Unified CVP solution.
•
(http://docwiki.cisco.com/
wiki/Troubleshooting_Unified_Customer_Voice_Portal) describes how to isolate and solve
problems in the Unified CVP solution.
problems in the Unified CVP solution.
For additional information about Unified ICME, refer to the
(http://www.cisco.com/en/US/products/sw/custcosw/ps1001/
tsd_products_support_series_home.html).
Conventions
This manual uses the following conventions:
Description
Convention
Boldface font is used to indicate commands, such as user entries,
keys, buttons, and folder and submenu names. For example:
keys, buttons, and folder and submenu names. For example:
boldface font
•
Choose Edit > Find.
•
Click Finish.
Italic font is used to indicate the following:
italic font
•
To introduce a new term. Example: A skill group is a
collection of agents who share similar skills.
collection of agents who share similar skills.
•
For emphasis. Example: Do not use the numerical naming
convention.
convention.
•
A syntax value that the user must replace. Example: IF
(condition, true-value, false-value)
(condition, true-value, false-value)
•
A book title. Example: See the Cisco CRS Installation Guide.
Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)
4
Preface
Conventions