Cisco Cisco Customer Voice Portal 8.0(1) Developer's Guide

The domain name of the host to ftp the
recording. If left blank, the recording is
assumed to be stored in a local file.

No

string

ftp_host

(FTP Host)

The user name to use while FTPing the
recording.

No

string

ftp_user

(FTP User)

The password to use while FTPing the
recording.

No

string

ftp_password

(FTP Password)

The directory in which to FTP the
recording.

No

string

ftp_path

(FTP Path)

Whether or not the FTP is to be
performed in the background.

Yes

boolean

ftp_in_background

(FTP In Background)

• Nomatch events cannot be thrown in this voice element. Since all audio is recorded (except DTMF key presses),

there is no reaction on spoken commands (including hotlinks).

• A noinput event is possible if the voice browser detects no audio once recording has started. If the input timeout has

been reached, the noinput event is thrown.

• The path setting does not require a trailing slash. The voice element will determine the appropriate destination. The

path may be specified in operating system specific format (for example, on Windows it might be specified as
C:\directory\subdirectory\ and on UNIX it might be /usr/local/directory/).

• For a recording to be stored, you can choose either to store it locally or remotely. For locally on the VXML server

itself, configure only the filename (

) and the path (

). For remotely on a ftp server, configure

the filename (

) and the FTP details such as: host, user, path, and password. Once your record element is

configured, determine the url to access the recording from an external system. Run a simple test by playing the
recording from your web browser. Make use of the url: 

 . Find the

correct path to play the audio file and use the same url in the audio element settings.

• If 

 is false or off, recording will stop only after the voice browser reaches the input timeout.

• Not all voice browsers support the ability to retain a recording if the caller hung up while making the recording.

• Some voice browsers may not accept all options provided for the 

 and 

 settings. Check your

voice browser documentation for information on supported audio types.

• It is important to ensure that VXML Server has permission to save audio files to the specified path.

Element Data

Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)