Cisco Cisco Customer Voice Portal 8.0(1) Release Note
T
ABLE
O
F
C
ONTENTS
P
ROGRAMMING
G
UIDE FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER
AND
C
ISCO
U
NIFIED
C
ALL
S
TUDIO
R
ELEASE
7.0(1)
D
ESIGN
............................................................................................................................................................ 47
C
OMMON
M
ETHODS
......................................................................................................................................... 49
C
ONFIGURATION
C
LASSES
................................................................................................................................ 51
A
CTION
E
LEMENTS
........................................................................................................................................... 52
D
ECISION
E
LEMENTS
........................................................................................................................................ 52
V
OICE
E
LEMENTS
............................................................................................................................................. 53
Restrictions and Recommendations.............................................................................................................. 55
VoiceElementBase Methods......................................................................................................................... 57
Interaction Logging..................................................................................................................................... 61
CHAPTER 10: APPLICATION START CLASSES......................................................................................... 65
CHAPTER 11: APPLICATION END CLASSES ............................................................................................. 67
CHAPTER 12: SAY IT SMART PLUGINS...................................................................................................... 69
D
ESIGN
............................................................................................................................................................ 69
E
XECUTION
M
ETHODS
...................................................................................................................................... 70
C
ONFIGURATION
M
ETHODS
.............................................................................................................................. 71
U
TILITY
M
ETHODS
........................................................................................................................................... 73
CHAPTER 13: LOGGERS................................................................................................................................ 75
VXML
S
ERVER
L
OGGING
D
ESIGN
.................................................................................................................... 75
Logger Events............................................................................................................................................. 75
How Loggers Work ..................................................................................................................................... 76
L
OGGER
D
ESIGN
.............................................................................................................................................. 78
G
LOBAL
L
OGGER
M
ETHODS
............................................................................................................................. 79
A
PPLICATION
L
OGGER
M
ETHODS
...................................................................................................................... 80
U
TILITY
M
ETHODS
........................................................................................................................................... 82
Common Utility Methods............................................................................................................................. 83
Application Logger Utility Methods............................................................................................................. 83
CHAPTER 14: HOTEVENTS ........................................................................................................................... 85
CHAPTER 15: ON ERROR NOTIFICATION................................................................................................. 87
CHAPTER 16: APPLICATION MANAGEMENT API ................................................................................... 89
D
ESIGN
............................................................................................................................................................ 89
M
ANAGEMENT
B
EAN
S
AMPLES
......................................................................................................................... 92
A
PPLICATION
M
ANAGEMENT
I
NTERFACES
........................................................................................................ 93
APPENDIX A: THE VOICE FOUNDATION CLASSES................................................................................. 95
VFC
D
ESIGN
.................................................................................................................................................... 95
VFC
C
LASSES
.................................................................................................................................................. 97
APPENDIX B: THE JAVA 5 MIGRATION................................................................................................... 103