Cisco Cisco Unified Customer Voice Portal 10.0(1) Release Note
T
ABLE
O
F
C
ONTENTS
P
ROGRAMMING
G
UIDE FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER
AND
C
ISCO
U
NIFIED
C
ALL
S
TUDIO
R
ELEASE
7.0(1)
Table Of Contents
PREFACE .............................................................................................................................................................I
P
URPOSE
.............................................................................................................................................................
I
A
UDIENCE
...........................................................................................................................................................
I
O
RGANIZATION
...................................................................................................................................................
I
O
BTAINING
D
OCUMENTATION
,
O
BTAINING
S
UPPORT
,
AND
S
ECURITY
G
UIDELINES
...............................................
II
R
ELATED
D
OCUMENTATION
...............................................................................................................................
II
C
ONVENTIONS
..................................................................................................................................................
IV
CHAPTER 1: INTRODUCTION ........................................................................................................................ 1
R
EQUIREMENTS
.................................................................................................................................................. 1
CHAPTER 2: UNIFIED CVP API INTRODUCTION ....................................................................................... 3
J
AVA
API........................................................................................................................................................... 3
Design Considerations .................................................................................................................................. 4
Compiling Custom Java Components............................................................................................................. 5
Deployment................................................................................................................................................... 5
XML
API .......................................................................................................................................................... 8
DTD Diagrams ............................................................................................................................................. 9
Deployment................................................................................................................................................. 11
CHAPTER 3: SESSION API ............................................................................................................................. 13
J
AVA
API......................................................................................................................................................... 13
XML
API ........................................................................................................................................................ 14
CHAPTER 4: CALL START ACTION ............................................................................................................ 21
U
SING THE
J
AVA
API ....................................................................................................................................... 22
U
SING THE
XML
API ....................................................................................................................................... 22
CHAPTER 5: CALL END ACTION................................................................................................................. 25
U
SING THE
J
AVA
API ....................................................................................................................................... 26
U
SING THE
XML
API ....................................................................................................................................... 26
CHAPTER 6: DYNAMIC ELEMENT CONFIGURATIONS.......................................................................... 29
U
SING THE
J
AVA
API ....................................................................................................................................... 29
U
SING THE
XML
API ....................................................................................................................................... 30
Decision and Action Element Configuration DTD........................................................................................ 31
Voice Element Configuration DTD .............................................................................................................. 33
Substitution XML Format ............................................................................................................................ 37
CHAPTER 7: STANDARD ACTION ELEMENTS ......................................................................................... 39
U
SING THE
J
AVA
API ....................................................................................................................................... 39
U
SING THE
XML
API ....................................................................................................................................... 39
CHAPTER 8: STANDARD DECISION ELEMENTS...................................................................................... 43
U
SING THE
J
AVA
API ....................................................................................................................................... 43
U
SING THE
XML
API ....................................................................................................................................... 43
CHAPTER 9: CONFIGURABLE ELEMENTS................................................................................................ 47