Cisco Cisco Customer Voice Portal 8.0(1) Developer's Guide

•

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

products_user_guide_list.html) describes in detail the functionality and configuration options
for all Say It Smart plugins included with the software.

•

 (http://www.cisco.com/

en/US/products/sw/custcosw/ps1006/prod_troubleshooting_guides_list.html) describes how
to isolate and solve problems in the Unified CVP solution.

•

 (http://docwiki.cisco.com/

wiki/Troubleshooting_Unified_Customer_Voice_Portal) describes how to isolate and solve
problems in the Unified CVP solution.

For additional information about Unified ICME, refer to the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1001/

tsd_products_support_series_home.html).

Conventions

This manual uses the following conventions:

Boldface font is used to indicate commands, such as user entries,
keys, buttons, and folder and submenu names. For example:

boldface font

•

Choose Edit > Find.

•

Click Finish.

Italic font is used to indicate the following:

italic font

•

To introduce a new term. Example: A skill group is a
collection of agents who share similar skills.

•

For emphasis. Example: Do not use the numerical naming
convention.

•

A syntax value that the user must replace. Example: IF
(condition, true-value, false-value)

•

A book title. Example: See the Cisco CRS Installation Guide.

Window font, such as Courier, is used for the following:

•

Text as it appears in code or that the window displays.
Example: 

Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)