Cisco Cisco Customer Voice Portal 8.0(1) Developer's Guide

•

local_hotlink – This tag is used for local hotlink configurations. The 

 attribute defines

the local hotlink’s name and must be unique within the element configuration.

–

The child 

 tag indicates whether the inline or external speech grammar was set

for this hotlink. The 

 tag should contain the URI to the external speech

grammar. The 

 tags encapsulate each utterance that activates the

hotlink.

–

The child 

 tag indicates whether the inline or external DTMF grammar was set

for this hotlink. The 

 tag should contain the URI to the external DTMF

grammar. The 

 tags encapsulate each DTMF entry that activates

the hotlink.

–

The optional child 

 tag is used if this hotlink throws an event.

•

set_uid – This tag is used to associate the call with a UID in the user management system.
The content of the tag should be the integer UID.

•

log – This tag is used to trigger logger events when this dynamic configuration is executed.
Any number of 

 tags can appear, denoting the triggering of a custom event. The

name attribute holds the name of the data, and the 

 tag encapsulates the value.

Any number of 

 tags can appear, denoting the triggering of a warning event. The

 tag encapsulates the warning message.

•

set_default_path – This tag is used to change the default audio path from this point onwards
for this call.

•

set_maintainer – This tag is used to change the maintainer e-mail address from this point
onwards for this call.

•

set_timeout – This tag allows the timeout length set for this session to be changed. The
contents of the tab must be an integer representing the number of minutes in the timeout.

•

set_main_doc_content – This tag allows the encoding and language settings for the
application to be changed from this point onwards for this call. The 

 tag content

is formatted according to the specification for using languages in VoiceXML (for example,
en-US). The 

 tag content is formatted according to the specification for encoding

XML pages (for example, UTF-8).

•

invalidate_session – This tag, if included in the XML, will prompt VXML Server to invalidate
the call session it retains in memory, call the end of call class or URI (if defined), and free
up the VXML Server port utilized by the call. The session is invalidated only after the
execution method of the dynamic configuration is completed. This tag is rarely used and
would be needed in a few circumstances where some external process takes the call away
from VXML Server such as when using a CTI system to transfer the call to an agent.

Substitution XML Format

The DTD for element configuration XML documents contain a tag 

 that is used

to define substitution. Substitution is the process of constructing a value from a combination of

Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)