Cisco Cisco Customer Voice Portal 8.0(1) Developer's Guide

Application-level events are associated only with an application and not a call session.
Currently, the only application-level events are the application administration event
(

) that reports on administration activity performed on the

application and the application administration error event
(

) that reports any errors encountered while performing

administration activities.

–

The events extending 

 are all the events that can occur in a call: a new

call, a call ending, an element being entered, an element exiting, an element storing data,
a flag element being triggered, an element interacting with the caller, a hotevent being
activated, a hotlink being activated, a custom event caused by calling the 

method of the Session API or entering data in an element’s configuration pane in Builder
for Call Studio, a warning event, an error event, and an HTTP event signifying a new
HTTP request made to VXML Server.

–

Error events are defined in a hierarchy to define different types of errors. This allows a
logger developer to act on certain types of errors or to do different tasks based on the error
type.

–

Currently, when a voice element returns interaction data, VXML Server sends loggers a

, which extends from 

. This

design will allow for different interaction content in the future without affecting the existing
class hierarchy.

•

These two methods can be optionally overridden to perform any activity desired before and
after the 

 method is called. By default these methods are defined in the

ApplicationLoggerBase class to do nothing.

Utility Methods

These utility methods provide important information to the logger.

Common Utility Methods

These methods are defined in the 

 class and are therefore applicable to both

application and global loggers.

•

This method returns the type of the logger, and is for future use. Currently, it returns

 or 

.

•

This method returns the name of the logger instance as defined in either VXML Server’s
configuration or the settings of the application.

Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)