Cisco Cisco Customer Voice Portal 8.0(1) Developer's Guide
V
OICE
E
LEMENT
:
T
RANSFER
C
ISCO
CVP
V
OICE
XML
3.0
Element Specifications
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 1/14/05
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Notes:
• Hosting voice browsers may disable call transfers for developer accounts. You should verify with your provider that transfer is
• Hosting voice browsers may disable call transfers for developer accounts. You should verify with your provider that transfer is
enabled for your application.
• Some voice browsers use a code to indicate which call transfers will be allowed. This code appears before the phone number.
• Some voice browsers support the inclusion of an extension in the phone number so that the system can transfer to a particular
• Some voice browsers support the inclusion of an extension in the phone number so that the system can transfer to a particular
extension. It is up to the developer to pass this voice element a string containing the appropriate format. Check the platform
specific documentation for support of extension dialing in transfer.
specific documentation for support of extension dialing in transfer.
Audio Groups
Transfer Audio
Name (Label)
Req’d
Max 1
Notes
initial_audio_group
(Initial)
(Initial)
No
Yes
Played to introduce the transfer. If there is none, the transfer occurs immediately.
busy_audio_group
(Busy)
(Busy)
No
Yes
Played when there is a busy signal, right before the voice element exits with the "busy"
exit state.
exit state.
noanswer_audio_group
(No Answer)
(No Answer)
No
Yes
Played when there is no answer, right before the voice element exits with the
"noanswer" exit state.
"noanswer" exit state.
phone_error_audio_group
(Phone Error)
(Phone Error)
No
Yes
Played when there is some kind of phone-related error, right before the voice element
exits with the "phone_error" exit state.
exits with the "phone_error" exit state.
End
Name (Label)
Req’d
Max 1
Notes
done_audio_group
(Done)
(Done)
No
Yes
Played when the call transfer completes with the party called hanging up and the caller
staying on the line.
staying on the line.
Studio Element Folder: Call Control
Class Name:
Class Name:
com.audium.server.voiceElement.transfer.MTransfer