Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
V
OICE
E
LEMENT
:
C
URRENCY
_W
ITH
_C
ONFIRM
C
ISCO
CVP
V
OICE
XML
3.0
Element Specifications
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 1/14/05
22
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the nomatch max count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events has occurred. If the noinput max count is 0, this exit state will never occur.
max_disconfirmed
The maximum number of disconfirmation has occurred. If the max disconfirmed count is set to 0, this exit state will never occur.
done
The currency captured was confirmed.
Audio Groups
Currency Capture
Name (Label)
Req’d
Max 1
Notes
currency_initial_audio_group
(Currency Initial)
(Currency Initial)
Yes
Yes
Played when the voice element first begins.
currency_nomatch_audio_group
(Currency NoMatch)
(Currency NoMatch)
No
No
Played when a nomatch event occurs during currency input capture. The nomatch event
count corresponds to the audio group count. If not specified, the initial audio group will
be played in the event of a nomatch.
count corresponds to the audio group count. If not specified, the initial audio group will
be played in the event of a nomatch.
currency_noinput_audio_group
(Currency NoInput)
(Currency NoInput)
No
No
Played when a noinput event occurs during currency input capture. The noinput event
count corresponds to the audio group count. If not specified, the initial audio group will
be played in the event of a noinput.
count corresponds to the audio group count. If not specified, the initial audio group will
be played in the event of a noinput.
currency_help_audio_group
(Currency Help)
(Currency Help)
No
No
Played when a help event is triggered during currency input capture. The help event
count corresponds to the audio group count. By default, the help event can be triggered
by the voice input “help”. Additionally, other voice and DTMF inputs can be used to
trigger the help event by configuring a hotlink to throw a help event. If the audio group
is not specified, a help event will trigger the nomatch audio group to play (or the initial
audio group if nomatch audio group is not specified).
count corresponds to the audio group count. By default, the help event can be triggered
by the voice input “help”. Additionally, other voice and DTMF inputs can be used to
trigger the help event by configuring a hotlink to throw a help event. If the audio group
is not specified, a help event will trigger the nomatch audio group to play (or the initial
audio group if nomatch audio group is not specified).
Currency Confirm
Name (Label)
Req’d
Max 1
Notes
confirm_initial_audio_group
(Confirm Initial)
(Confirm Initial)
Yes
Yes
Played when confirmation first begins.
confirm_nomatch_audio_group
(Confirm NoMatch)
(Confirm NoMatch)
No
No
Played when a nomatch event occurs during confirmation. The nomatch event count
corresponds to the audio group count. If not specified, the confirm initial audio group
will be played in the event of a nomatch.
corresponds to the audio group count. If not specified, the confirm initial audio group
will be played in the event of a nomatch.
confirm_noinput_audio_group
(Confirm NoInput)
(Confirm NoInput)
No
No
Played when a noinput event occurs during confirmation. The noinput event count
corresponds to the audio group count. If not specified, the confirm initial audio group
will be played in the event of a noinput.
corresponds to the audio group count. If not specified, the confirm initial audio group
will be played in the event of a noinput.