Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
V
OICE
E
LEMENT
:
D
IGITS
C
ISCO
CVP
V
OICE
XML
3.0
Element Specifications
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 1/14/05
32
Element Data
Name
Type
Notes
value
string
The digit string value captured.
value_confidence
float
This is the confidence value of the captured utterance.
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the nomatch max count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events has occurred. If the noinput max count is 0, this exit state will never occur.
done
The digit string capture was completed.
Audio Groups
Digits Capture
Name (Label)
Req’d
Max 1
Notes
digits_initial_audio_group
(Digits Initial)
(Digits Initial)
Yes
Yes
Played when the voice element first begins.
digits_nomatch_audio_group
(Digits NoMatch)
(Digits NoMatch)
No
No
Played when a nomatch event occurs. The nomatch event count corresponds to the
audio group count. If not specified, the initial audio group will be played in the event of
a nomatch.
audio group count. If not specified, the initial audio group will be played in the event of
a nomatch.
digits_noinput_audio_group
(Digits NoInput)
(Digits NoInput)
No
No
Played when a noinput event occurs. The noinput event count corresponds to the audio
group count. If not specified, the initial audio group will be played in the event of a
noinput.
group count. If not specified, the initial audio group will be played in the event of a
noinput.
digits_help_audio_group
(Digits Help)
(Digits Help)
No
No
Played when a help event is triggered. The help event count corresponds to the audio
group count. By default, the help event can be triggered by the voice input “help”.
Additionally, other voice and DTMF inputs can be used to trigger the help event by
configuring a hotlink to throw a help event. If the audio group is not specified, a help
event will trigger the nomatch audio group to play (or the initial audio group if nomatch
audio group is not specified).
group count. By default, the help event can be triggered by the voice input “help”.
Additionally, other voice and DTMF inputs can be used to trigger the help event by
configuring a hotlink to throw a help event. If the audio group is not specified, a help
event will trigger the nomatch audio group to play (or the initial audio group if nomatch
audio group is not specified).
End
Name (Label)
Req’d
Max 1
Notes
done_audio_group
(Done)
(Done)
No Yes
Played when the digits capture is completed and the voice element exits with the done
exit state.
exit state.