Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
V
OICE
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LEMENT
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N
UMBER
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ITH
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ONFIRM
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ISCO
CVP
V
OICE
XML
3.0
Element Specifications
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 1/14/05
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Element Data
Name
Type
Notes
value
string
The number captured and stored as a whole or decimal number with an optional minus sign.
value_confidence
float
This is the confidence value of the captured number utterance.
confirm_confidence
float
This is the confidence value of the captured confirm utterance.
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the nomatch max count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events has occurred. If the noinput max count is 0, this exit state will never occur.
max_disconfirmed
The maximum number of disconfirmation has occurred. If the max disconfirmed count is set to 0, this exit state will never occur.
done
The number captured was confirmed.
Notes:
• If the number to be captured is a positive whole number and the input is via DTMF, the number can be entered using this voice
• If the number to be captured is a positive whole number and the input is via DTMF, the number can be entered using this voice
element or the Digits_With_Confirm voice element.
Audio Groups
Number Capture
Name (Label)
Req’d
Max 1
Notes
number_initial_audio_group
(Number Initial)
(Number Initial)
Yes
Yes
Played when the voice element first begins.
number_nomatch_audio_group
(Number NoMatch)
(Number NoMatch)
No
No
Played when a nomatch event occurs during number input capture. The nomatch event
count corresponds to the audio group count. If not specified, the initial audio group will
be played in the event of a nomatch.
count corresponds to the audio group count. If not specified, the initial audio group will
be played in the event of a nomatch.
number_noinput_audio_group
(Number NoInput)
(Number NoInput)
No
No
Played when a noinput event occurs during number input capture. The noinput event
count corresponds to the audio group count. If not specified, the initial audio group will
be played in the event of a noinput.
count corresponds to the audio group count. If not specified, the initial audio group will
be played in the event of a noinput.
number_help_audio_group
(Number Help)
(Number Help)
No
No
Played when a help event is triggered during number input capture. The help event
count corresponds to the audio group count. By default, the help event can be triggered
by the voice input “help”. Additionally, other voice and DTMF inputs can be used to
trigger the help event by configuring a hotlink to throw a help event. If the audio group
count corresponds to the audio group count. By default, the help event can be triggered
by the voice input “help”. Additionally, other voice and DTMF inputs can be used to
trigger the help event by configuring a hotlink to throw a help event. If the audio group