Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
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3.0
Element Specifications
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 1/14/05
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Time_With_Confirm
The Time_With_Confirm voice element captures a time input from the caller, and presents a confirmation menu allowing the caller to
either accept their entry or re-enter the time. The time input can be entered using spoken inputs (including hours and minutes) or
DTMF inputs (in the HHMM format). The captured value will be stored in element data as a five character string in the format
HHMMX, where X is one of four possible values: “a” for AM, “p” for PM, “h” for a military time, or “?” for an ambiguous time.
Using speech input, the time input may be spoken in natural language.
either accept their entry or re-enter the time. The time input can be entered using spoken inputs (including hours and minutes) or
DTMF inputs (in the HHMM format). The captured value will be stored in element data as a five character string in the format
HHMMX, where X is one of four possible values: “a” for AM, “p” for PM, “h” for a military time, or “?” for an ambiguous time.
Using speech input, the time input may be spoken in natural language.
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
inputmode
(Input Mode)
(Input Mode)
string
enum
Yes
true false
both
The type of entry allowed for input. Possible
values are: voice | dtmf | both.
values are: voice | dtmf | both.
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string Yes true true 5s
The maximum time length allowed (in seconds)
for silence or no keypress before a noinput event
is thrown.
for silence or no keypress before a noinput event
is thrown.
collect_max_noinput_count
(Time Max NoInput Count)
(Time Max NoInput Count)
int ≥ 0
Yes
true true 3
The maximum number of noinput events allowed
during time input capture. 0 = infinite noinputs
allowed.
during time input capture. 0 = infinite noinputs
allowed.
collect_max_nomatch_count
(Time Max NoMatch Count)
(Time Max NoMatch Count)
int ≥ 0
Yes
true false 3
The maximum number of nomatch events
allowed during time input capture. 0 = infinite
nomatches allowed.
allowed during time input capture. 0 = infinite
nomatches allowed.
confirm_max_noinput_count
(Confirm Max NoInput Count)
(Confirm Max NoInput Count)
int ≥ 0
Yes
true true 3
The maximum number of noinput events allowed
during time input confirmation. 0 = infinite
noinputs allowed.
during time input confirmation. 0 = infinite
noinputs allowed.
confirm_max_nomatch_count
(Confirm Max NoMatch Count)
(Confirm Max NoMatch Count)
int ≥ 0
Yes
true false 3
The maximum number of nomatch events
allowed during time input confirmation. 0 =
infinite nomatches allowed.
allowed during time input confirmation. 0 =
infinite nomatches allowed.
max_disconfirmed_count
(Max Disconfirmed Count)
(Max Disconfirmed Count)
int ≥ 0
Yes
true false 3
The maximum number of times a caller is
allowed to disconfirm a captured input. 0 =
infinite disconfirmations allowed.
allowed to disconfirm a captured input. 0 =
infinite disconfirmations allowed.
collect_confidence_level
(Time Confidence Level)
(Time Confidence Level)
decimal
(0.0 – 1.0)
Yes
true true
0.40
The confidence level threshold to use during time
capture.
capture.
confirm_confidence_level
(Confirm Confidence Level)
(Confirm Confidence Level)
decimal
(0.0 – 1.0)
Yes
true true
0.50
The confidence level threshold to use during
confirmation.
confirmation.