Cisco Cisco Customer Voice Portal Downloads Developer's Guide
V
OICE
E
LEMENT
:
2_O
PTION
_M
ENU TO
10_O
PTION
_M
ENU
C
ISCO
CVP
V
OICE
XML
3.0
Element Specifications
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 1/14/05
56
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
optionX_dtmf
†
(Option X DTMF)
Character
(0-9, #, *)
†
No
true true None
The dtmf keypress or keypresses that can be
used to select the menu optionX. Additional
optionX_dtmf
used to select the menu optionX. Additional
optionX_dtmf
settings may be used to
define multiple dtmf keypresses corresponding
to the same return value. Note that 1) at
minimum, one of the two settings:
optionX_dtmf
to the same return value. Note that 1) at
minimum, one of the two settings:
optionX_dtmf
or optionX_voice must
be specified; and 2) keypresses are currently
limited to single digits.
limited to single digits.
optionX_voice
(Option X Voice)
(Option X Voice)
string No true true None
The voice keyword or keywords that can be used
to select the menu optionX. Additional
optionX_voice
to select the menu optionX. Additional
optionX_voice
settings may be used to
define multiple matching voice keywords
corresponding to the same return value. Note
that at the minimum, one of the two settings:
optionX_dtmf
corresponding to the same return value. Note
that at the minimum, one of the two settings:
optionX_dtmf
or optionX_voice must
be specified.
optionX_value
(Option X Value)
(Option X Value)
string Yes
false true None
The value to be stored in the element data
value
value
for this voice element when the caller
selects optionX. Note that only a single value
is allowed for each option.
is allowed for each option.
†
where X is 2 - 10 as applicable.
Element Data
Name
Type
Notes
value
string
The value associated with the keyword or DTMF keypress inputted by the caller is stored in this
variable.
variable.
confidence
float
This is the confidence value of the matched utterance.