Cisco Cisco Customer Voice Portal 8.0(1) Developer's Guide
V
OICE
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LEMENT
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R
ECORD
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ITH
_C
ONFIRM
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LEMENT
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PECIFICATIONS FOR
C
ISCO
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NIFIED
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USTOMER
V
OICE
P
ORTAL
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ELEASE
4.0(1)
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Record_With_Confirm
The Record_With_Confirm voice element combines the functionality of the Record voice element with that of the MenuYesNo voice
element. The voice element records the caller’s voice, then prompts the caller to confirm that the recording is acceptable. The caller
can then accept or reject the confirmation or ask to have the message replayed. If the caller accepts the recording, the voice element
saves the file just as the Record voice element does. This voice element contains all settings and audio groups from both the Record
and MenuYesNo voice elements, however audio groups that are found in both voice elements (nomatch, noinput, and help) are now
named differently for them to be distinguished.
element. The voice element records the caller’s voice, then prompts the caller to confirm that the recording is acceptable. The caller
can then accept or reject the confirmation or ask to have the message replayed. If the caller accepts the recording, the voice element
saves the file just as the Record voice element does. This voice element contains all settings and audio groups from both the Record
and MenuYesNo voice elements, however audio groups that are found in both voice elements (nomatch, noinput, and help) are now
named differently for them to be distinguished.
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
inputmode
(Input Mode)
(Input Mode)
string
enum
Yes
true true
both
The type of entry allowed for input during
confirmation. Possible values are: voice |
dtmf
confirmation. Possible values are: voice |
dtmf
| both.
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string Yes true true 5s
The maximum time length allowed for silence or
no keypress before a noinput event is thrown.
Possible values are standard time designations
including both a non-negative number and a time
unit, for example, 3s (for seconds) or 300ms
(for milliseconds). Default = 5s.
no keypress before a noinput event is thrown.
Possible values are standard time designations
including both a non-negative number and a time
unit, for example, 3s (for seconds) or 300ms
(for milliseconds). Default = 5s.
record_max_noinput_count
(Record Max NoInput Count)
(Record Max NoInput Count)
int • 0
Yes
true true 3
The maximum number of noinput events
allowed during input capture. 0 = infinite
noinputs allowed.
allowed during input capture. 0 = infinite
noinputs allowed.
confirm_max_noinput_count
(Confirm Max NoInput Count)
(Confirm Max NoInput Count)
int • 0
Yes
true true 3
The maximum number of noinput events
allowed during confirmation. 0 = infinite
noinputs allowed.
allowed during confirmation. 0 = infinite
noinputs allowed.
confirm_max_nomatch_count
(Confirm Max NoMatch Count)
(Confirm Max NoMatch Count)
int • 0
Yes
true true 3
The maximum number of nomatch events
allowed during confirmation. 0 = infinite
nomatches allowed.
allowed during confirmation. 0 = infinite
nomatches allowed.
max_disconfirmed_count
(Max Disconfirmed Count)
(Max Disconfirmed Count)
int • 0
Yes
true true 3
The maximum number of times a caller is
allowed to reject a recording. 0 = infinite
disconfirmations allowed.
allowed to reject a recording. 0 = infinite
disconfirmations allowed.
confirm_confidence_level
(Confirm Confidence Level)
(Confirm Confidence Level)
decimal
(0.0 – 1.0)
Yes
true true
0.50
The confidence level threshold to use for the
confirmation.
confirmation.