Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide

P

REFACE

 

                    

E

LEMENT 

S

PECIFICATIONS FOR 

C

ISCO 

U

NIFIED 

C

USTOMER 

V

OICE 

P

ORTAL 

R

ELEASE 

4.0(1) 

 

 

xvi

 

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by 
inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation. 

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit 
resources during normal business hours to restore service to satisfactory levels. 

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your 
business operations. 

Questions and/or support issues related to such items as VoiceXML Studio scripting or ASR grammar ARE 
NOT covered by Cisco Technical Support. 
 
Note: Cisco Technical Support is limited to standard Cisco product installation/configuration,and Cisco developed applications—it does not include 
services or support for items such as those just mentioned. A separate service agreement and subscription fee is required to participate in the Developer 
Services Program. For more details on how to subscribe, go to Getting Started! on the Developer Support Web site at 

 
Developers using VoiceXML Studio scripts, ASR, and the like may be interested in joining the Cisco Developer Services Program. This fee-based 
subscription program was created to provide you with a consistent level of Services that you can depend on while leveraging Cisco interfaces in your 
development projects. 
 
The Developer Services Program provides formalized services for Cisco Systems interfaces to enable developers, customers, and partners in the Cisco 
Technology Developer Program to accelerate their delivery of compatible solutions. 
 
The Developer Services Engineers are an extension of the product technology engineering teams. They have direct access to the resources necessary to 
provide expert support in a timely manner. For additional information, refer to Frequently asked Questions about the Program and Support under Q&A 
on the Developer Support Web site at

. 

Information about Cisco products, technologies, and network solutions is available from various online and printed sources. 

The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a 

profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL: 

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, 

and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the 
latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL: