Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
V
OICE
E
LEMENT
:
C
URRENCY
E
LEMENT
S
PECIFICATIONS FOR
C
ISCO
U
NIFIED
C
USTOMER
V
OICE
P
ORTAL
R
ELEASE
4.0(1)
7
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
inputmode
(Input Mode)
(Input Mode)
string enum
Yes
true
false
both
The type of entry allowed for input. Possible
values are: voice | dtmf | both.
values are: voice | dtmf | both.
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string Yes
true
true
5s
The maximum time length allowed (in
seconds) for silence or no keypress before a
noinput event is thrown.
seconds) for silence or no keypress before a
noinput event is thrown.
currency_max_noinput_count
(Currency Max NoInput Count)
(Currency Max NoInput Count)
int • 0
Yes
true true
3
The maximum number of noinput events
allowed during currency input capture. 0 =
infinite noinputs allowed.
allowed during currency input capture. 0 =
infinite noinputs allowed.
currency_max_nomatch_count
(Currency Max NoMatch Count)
(Currency Max NoMatch Count)
int • 0
Yes
true true
3
The maximum number of nomatch events
allowed during currency input capture. 0 =
infinite nomatches allowed.
allowed during currency input capture. 0 =
infinite nomatches allowed.
currency_confidence_level
(Currency Confidence Level)
(Currency Confidence Level)
decimal
(0.0 to 1.0)
Yes
true
true
0.40
The confidence level threshold to use during
currency capture.
currency capture.
Element Data
Name
Type
Notes
value
string
The currency amount captured. This will always be a decimal number with the appropriate
number of padded zeros (up to 2).
number of padded zeros (up to 2).
value_confidence
float
This is the confidence value of the captured utterance.
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the nomatch max count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events has occurred. If the noinput max count is 0, this exit state will never occur.
done
The currency capture was completed.