Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
V
OICE
E
LEMENT
:
D
ATE
_W
ITH
_C
ONFIRM
E
LEMENT
S
PECIFICATIONS FOR
C
ISCO
U
NIFIED
C
USTOMER
V
OICE
P
ORTAL
R
ELEASE
4.0(1)
18
Element Data
Name
Type
Notes
value
string
The date stored in the YYYYMMDD format.
value_confidence
float
This is the confidence value of the captured date utterance.
confirm_confidence
float
This is the confidence value of the captured confirm utterance.
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the max nomatch count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events has occurred. If the max noinput count is 0, this exit state will never occur.
max_disconfirmed
The maximum number of disconfirmation occurred. If the max_disconfirmed_count is set to 0, this exit state will never
occur.
occur.
done
The date captured was confirmed.
Audio Groups
Date Capture
Name (Label)
Req’d
Max 1
Notes
collect_initial_audio_group
(Date Initial)
(Date Initial)
Yes
Yes
Played when the voice element first begins.
collect_nomatch_audio_group
(Date NoMatch)
(Date NoMatch)
No
No
Played when a nomatch event occurs during date input capture. The
nomatch event count corresponds to the audio group count. If not
specified, the initial audio group will be played in the event of a
nomatch.
nomatch event count corresponds to the audio group count. If not
specified, the initial audio group will be played in the event of a
nomatch.
collect_noinput_audio_group
(Date NoInput)
(Date NoInput)
No
No
Played when a noinput event occurs during date input capture. The
noinput event count corresponds to the audio group count. If not
specified, the initial audio group will be played in the event of a
noinput.
noinput event count corresponds to the audio group count. If not
specified, the initial audio group will be played in the event of a
noinput.
collect_help_audio_group
(Date Help)
(Date Help)
No
No
Played when a help event is triggered during date input capture. The
help event count corresponds to the audio group count. By default, the
help event can be triggered by the voice input “help”. Additionally,
other voice and DTMF inputs can be used to trigger the help event by
configuring a hotlink to throw a help event. If the audio group is not
specified, a help event will trigger the nomatch audio group to play (or
the initial audio group if nomatch audio group is not specified).
help event count corresponds to the audio group count. By default, the
help event can be triggered by the voice input “help”. Additionally,
other voice and DTMF inputs can be used to trigger the help event by
configuring a hotlink to throw a help event. If the audio group is not
specified, a help event will trigger the nomatch audio group to play (or
the initial audio group if nomatch audio group is not specified).