Cisco Cisco Unified Customer Voice Portal 10.5(1) Developer's Guide
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PECIFICATIONS FOR
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4.0(1)
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Time
The Time voice element captures a time input from the caller. The time input can be entered using spoken inputs (including hours and
minutes) or DTMF inputs (in the HHMM format). The captured value will be stored in element data as a five character string in the
format HHMMX, where X is one of four possible values: “a” for AM, “p” for PM, “h” for a military time, or “?” for an ambiguous
time. Using speech input, the time input may be spoken in natural language.
minutes) or DTMF inputs (in the HHMM format). The captured value will be stored in element data as a five character string in the
format HHMMX, where X is one of four possible values: “a” for AM, “p” for PM, “h” for a military time, or “?” for an ambiguous
time. Using speech input, the time input may be spoken in natural language.
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
inputmode
(Input Mode)
(Input Mode)
string
enum
enum
Yes
true false
both
The type of entry allowed for input. Possible
values are: voice | dtmf | both.
values are: voice | dtmf | both.
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string Yes true true 5s
The maximum time length allowed (in seconds)
for silence or no keypress before a noinput event
is thrown.
for silence or no keypress before a noinput event
is thrown.
collect_max_noinput_count
(Time Max NoInput Count)
(Time Max NoInput Count)
int • 0
Yes
true true 3
The maximum number of noinput events allowed
during time input capture. 0 = infinite noinputs
allowed.
during time input capture. 0 = infinite noinputs
allowed.
collect_max_nomatch_count
(Time Max NoMatch Count)
(Time Max NoMatch Count)
int • 0
Yes
true false 3
The maximum number of nomatch events
allowed during time input capture. 0 = infinite
nomatches allowed.
allowed during time input capture. 0 = infinite
nomatches allowed.
collect_confidence_level
(Time Confidence Level)
(Time Confidence Level)
decimal
(0.0 – 1.0)
Yes
true true
0.40
The confidence level threshold to use during time
capture.
capture.
Element Data
Name
Type
Notes
value
string
The time stored in the HHMMX format, where X is one of a, p, h, or ?.
value_confidence
float
This is the confidence value of the captured time utterance.