Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
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VXML
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4.1(1)
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Call-level events extend from
ActivityEvent
and are associated with a particular call.
As such, these events provide information about the call environment through the method
getLoggerAPI()
. The resulting
LoggerAPI
object is from the Session API (See Chapter
3: Session API for more) and provides read-only access to session information such as
element and session data.
element and session data.
o
Application-level events are associated only with an application and not a call session.
Currently, the only application-level events are the application administration event
(
Currently, the only application-level events are the application administration event
(
ApplicationAdminEvent
) that reports on administration activity performed on the
application and the application administration error event
(
(
ApplicationAdminErrorEvent
) that reports any errors encountered while performing
administration activities.
•
The events extending
ActivityEvent
are all the events that can occur in a call: a new call, a
call ending, an element being entered, an element exiting, an element storing data, a flag
element being triggered, an element interacting with the caller, a hotevent being activated, a
hotlink being activated, a custom event caused by calling the
element being triggered, an element interacting with the caller, a hotevent being activated, a
hotlink being activated, a custom event caused by calling the
addToLog
method of the
Session API or entering data in an element’s configuration pane in Builder for Call Studio, a
warning event, an error event, and an HTTP event signifying a new HTTP request made to
VXML Server.
warning event, an error event, and an HTTP event signifying a new HTTP request made to
VXML Server.
•
Error events are defined in a hierarchy to define different types of errors. This allows a
logger developer to act on certain types of errors or to do different tasks based on the error
type.
logger developer to act on certain types of errors or to do different tasks based on the error
type.
•
Currently, when a voice element returns interaction data, VXML Server sends loggers a
DefaultInteractionEvent
, which extends from
ElementInteractionEvent
. This design
will allow for different interaction content in the future without affecting the existing class
hierarchy.
hierarchy.
void doPreLogActivity(ApplicationEvent event)
void doPostLogActivity(ApplicationEvent event)
void doPostLogActivity(ApplicationEvent event)
These two methods can be optionally overridden to perform any activity desired before and after
the
the
log
method is called. By default these methods are defined in the ApplicationLoggerBase
class to do nothing.
Utility Methods
These utility methods provide important information to the logger.