Cisco Cisco Customer Voice Portal Downloads Developer's Guide
T
ABLE
O
F
C
ONTENTS
P
ROGRAMMING
G
UIDE FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER
AND
C
ISCO
U
NIFIED
C
ALL
S
TUDIO
R
ELEASE
4.1(1)
D
ESIGN
............................................................................................................................................................ 43
C
OMMON
M
ETHODS
......................................................................................................................................... 45
C
ONFIGURATION
C
LASSES
................................................................................................................................ 47
A
CTION
E
LEMENTS
........................................................................................................................................... 48
D
ECISION
E
LEMENTS
........................................................................................................................................ 48
V
OICE
E
LEMENTS
............................................................................................................................................. 49
Restrictions and Recommendations.............................................................................................................. 51
VoiceElementBase Methods......................................................................................................................... 53
Interaction Logging..................................................................................................................................... 57
CHAPTER 10: APPLICATION START CLASSES......................................................................................... 60
CHAPTER 11: APPLICATION END CLASSES ............................................................................................. 62
CHAPTER 12: SAY IT SMART PLUGINS...................................................................................................... 64
D
ESIGN
............................................................................................................................................................ 64
E
XECUTION
M
ETHODS
...................................................................................................................................... 65
C
ONFIGURATION
M
ETHODS
.............................................................................................................................. 66
U
TILITY
M
ETHODS
........................................................................................................................................... 68
CHAPTER 13: LOGGERS................................................................................................................................ 69
VXML
S
ERVER
L
OGGING
D
ESIGN
.................................................................................................................... 69
Logger Events............................................................................................................................................. 69
How Loggers Work ..................................................................................................................................... 70
L
OGGER
D
ESIGN
.............................................................................................................................................. 72
G
LOBAL
L
OGGER
M
ETHODS
............................................................................................................................. 73
A
PPLICATION
L
OGGER
M
ETHODS
...................................................................................................................... 74
U
TILITY
M
ETHODS
........................................................................................................................................... 76
Common Utility Methods............................................................................................................................. 77
Application Logger Utility Methods............................................................................................................. 77
CHAPTER 14: HOTEVENTS ........................................................................................................................... 78
CHAPTER 15: ON ERROR NOTIFICATION................................................................................................. 79
CHAPTER 16: APPLICATION MANAGEMENT API ................................................................................... 80
D
ESIGN
............................................................................................................................................................ 80
M
ANAGEMENT
B
EAN
S
AMPLES
......................................................................................................................... 83
A
PPLICATION
M
ANAGEMENT
I
NTERFACES
........................................................................................................ 84
APPENDIX A: THE VOICE FOUNDATION CLASSES................................................................................. 86
VFC
D
ESIGN
.................................................................................................................................................... 86
VFC
C
LASSES
.................................................................................................................................................. 88
APPENDIX B: THE JAVA 5 MIGRATION..................................................................................................... 93