Cisco Cisco Customer Voice Portal 8.0(1) Release Note
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Chapter 22: Phone_With_Confirm
The Phone_With_Confirm voice element captures a phone number input from the caller, and presents a confirmation menu allowing
the caller to either accept their entry or re-enter the phone number. The phone numbercan be spoken or entered using the keypad. The
captured value will be stored in element data as a string. The string may contain a number of digits and an optional character “x” to
indicate a phone number with an extension. Using speech input, the entire phone number (including the extension) may be spoken in
natural language. Using DTMF entry, the caller can enter an extension by pressing the * keypress followed by the extension.
the caller to either accept their entry or re-enter the phone number. The phone numbercan be spoken or entered using the keypad. The
captured value will be stored in element data as a string. The string may contain a number of digits and an optional character “x” to
indicate a phone number with an extension. Using speech input, the entire phone number (including the extension) may be spoken in
natural language. Using DTMF entry, the caller can enter an extension by pressing the * keypress followed by the extension.
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
inputmode
(Input Mode)
(Input Mode)
string
enum
enum
Yes
true false both
The type of entry allowed for input. Possible
values are: voice | dtmf | both.
values are: voice | dtmf | both.
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string Yes true true 5s
The maximum time length allowed for silence or
no keypress before a noinput event is thrown.
Possible values are standard time designations
including both a non-negative number and a time
unit, for example, 3s (for seconds) or 300ms
(for milliseconds). Default = 5s.
no keypress before a noinput event is thrown.
Possible values are standard time designations
including both a non-negative number and a time
unit, for example, 3s (for seconds) or 300ms
(for milliseconds). Default = 5s.
collect_max_noinput_count
(Phone Max NoInput Count)
(Phone Max NoInput Count)
int
≥ 0
Yes
true true 3
The maximum number of noinput events allowed
during phone input capture. 0 = infinite noinputs
allowed.
during phone input capture. 0 = infinite noinputs
allowed.
collect_max_nomatch_count
(Phone Max NoMatch Count)
(Phone Max NoMatch Count)
int
≥ 0
Yes
true false 3
The maximum number of nomatch events
allowed during phone input capture. 0 = infinite
nomatches allowed.
allowed during phone input capture. 0 = infinite
nomatches allowed.
confirm_max_noinput_count
(Confirm Max NoInput Count)
(Confirm Max NoInput Count)
int
≥ 0
Yes
true true 3
The maximum number of noinput events allowed
during phone input confirmation. 0 = infinite
noinputs allowed.
during phone input confirmation. 0 = infinite
noinputs allowed.
confirm_max_nomatch_count
(Confirm Max NoMatch Count)
(Confirm Max NoMatch Count)
int
≥ 0
Yes
true false 3
The maximum number of nomatch events
allowed during phone input confirmation. 0 =
infinite nomatches allowed.
allowed during phone input confirmation. 0 =
infinite nomatches allowed.