Cisco Cisco Unified Customer Voice Portal 11.0(1) Release Note
C
HAPTER
16:
F
ORM
_W
ITH
_C
ONFIRM
E
LEMENT
S
PECIFICATIONS FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER AND
C
ISCO
U
NIFIED
C
ALL
S
TUDIO
66
*
“SLOT_ELEMENT_DATA” is a string identical to the configuration value of the “
slot_element_data
” setting, and X is from 1 to
the length of the n-best list. If more than one such value is configured, then multiple sets of element data using the same naming
convention will be created.
convention will be created.
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the nomatch max count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events has occurred. If the noinput max count is 0, this exit state will never occur.
max_disconfirmed The maximum number of disconfirm events has occurred. If the disconfirm max count is 0, this exit state will never occur.
done
done
The caller input matched the grammar correctly.
Audio Groups
Form Data Capture
Name (Label)
Req’d
Max 1
Notes
form_initial_audio_group
(Form Initial)
(Form Initial)
Yes
Yes
Played when the voice element first begins.
form_nomatch_audio_group
(Form NoMatch)
(Form NoMatch)
No
No
Played when a nomatch event occurs during form data capture.
form_noinput_audio_group
(Form NoInput)
(Form NoInput)
No
No
Played when a noinput event occurs during form data capture.
form_help_audio_group
(Form Help)
(Form Help)
No
No
Played when the caller asks for help during form data capture. If not specified, help is
treated as a nomatch event by default.
treated as a nomatch event by default.
Form Data Confirm
Name (Label)
Req’d
Max 1
Notes
confirm_initial_audio_group
(Confirm Initial)
(Confirm Initial)
Yes
Yes
Played after the caller enters a value, requesting the caller's confirmation of that value.
confirm_nomatch_audio_group
(Confirm NoMatch)
(Confirm NoMatch)
No
No
Played when a nomatch event occurs during confirmation.
confirm_noinput_audio_group
(Confirm NoInput)
(Confirm NoInput)
No
No
Played when a noinput event occurs during confirmation.
confirm_help_audio_group
(Confirm Help)
(Confirm Help)
No
No
Played when the caller asks for help during confirmation.
disconfirmed_audio_group
(Disconfirmed)
(Disconfirmed)
No
No
Played when the caller disconfirms the value.