Cisco Cisco Unified Customer Voice Portal 10.0(1) Release Note
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PECIFICATIONS FOR
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Chapter 29: Time
The Time voice element captures a time input from the caller. The time input can be entered using spoken inputs (including hours and
minutes) or DTMF inputs (in the HHMM format). The captured value will be stored in element data as a five character string in the
format HHMMX, where X is one of four possible values: “a” for AM, “p” for PM, “h” for a military time, or “?” for an ambiguous
time. Using speech input, the time input may be spoken in natural language.
minutes) or DTMF inputs (in the HHMM format). The captured value will be stored in element data as a five character string in the
format HHMMX, where X is one of four possible values: “a” for AM, “p” for PM, “h” for a military time, or “?” for an ambiguous
time. Using speech input, the time input may be spoken in natural language.
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
inputmode
(Input Mode)
(Input Mode)
string
enum
enum
Yes
true false both
The type of entry allowed for input. Possible
values are: voice | dtmf | both.
values are: voice | dtmf | both.
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string Yes true true 5s
The maximum time length allowed for silence or
no keypress before a noinput event is thrown.
Possible values are standard time designations
including both a non-negative number and a time
unit, for example, 3s (for seconds) or 300ms
(for milliseconds). Default = 5s.
no keypress before a noinput event is thrown.
Possible values are standard time designations
including both a non-negative number and a time
unit, for example, 3s (for seconds) or 300ms
(for milliseconds). Default = 5s.
collect_max_noinput_count
(Time Max NoInput Count)
(Time Max NoInput Count)
int
≥ 0
Yes
true true 3
The maximum number of noinput events allowed
during time input capture. 0 = infinite noinputs
allowed.
during time input capture. 0 = infinite noinputs
allowed.
collect_max_nomatch_count
(Time Max NoMatch Count)
(Time Max NoMatch Count)
int
≥ 0
Yes
true false 3
The maximum number of nomatch events
allowed during time input capture. 0 = infinite
nomatches allowed.
allowed during time input capture. 0 = infinite
nomatches allowed.
collect_confidence_level
(Time Confidence Level)
(Time Confidence Level)
decimal
(0.0 – 1.0)
Yes
true true
0.40
The confidence level threshold to use during time
capture.
capture.
modal
(Disable Hotlinks)
(Disable Hotlinks)
boolean Yes true true
false
Whether or not to temporarily disable all hotlink
grammars (global or local) and universal
grammars. If set to true, only the grammars of
the current Time element will be enabled for the
duration of the element. Otherwise all active
grammars will be enabled.
grammars (global or local) and universal
grammars. If set to true, only the grammars of
the current Time element will be enabled for the
duration of the element. Otherwise all active
grammars will be enabled.
secure_logging
(Secure Logging)
(Secure Logging)
boolean Yes true true
false
Whether or not to enable logging of potentially
sensitive data of the Time element. If set to true,
sensitive data of the Time element. If set to true,