Cisco Cisco Unified Customer Voice Portal 10.0(1) Release Note
C
HAPTER
13:
D
IGITS
_W
ITH
_C
ONFIRM
E
LEMENT
S
PECIFICATIONS FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER AND
C
ISCO
U
NIFIED
C
ALL
S
TUDIO
42
Audio Groups
Digits Capture
Name (Label)
Req’d
Max 1
Notes
digits_initial_audio_group
(Digits Initial)
(Digits Initial)
Yes
Yes
Played when the voice element first begins.
digits_nomatch_audio_group
(Digits NoMatch)
(Digits NoMatch)
No
No
Played when a nomatch event occurs during digits capture.
digits_noinput_audio_group
(Digits NoInput)
(Digits NoInput)
No
No
Played when a noinput event occurs during digits capture.
digits_help_audio_group
(Digits Help)
(Digits Help)
No
No
Played when the caller asks for help during digits capture. If not specified, by default
help is treated as a nomatch.
help is treated as a nomatch.
Digits Confirm
Name (Label)
Req’d
Max 1
Notes
confirm_initial_audio_group
(Confirm Initial)
(Confirm Initial)
Yes
Yes
Played when confirmation first begins.
confirm_nomatch_audio_group
(Confirm NoMatch)
(Confirm NoMatch)
No
No
Played when a nomatch event occurs during confirmation. The nomatch event count
corresponds to the audio group count.
corresponds to the audio group count.
confirm_noinput_audio_group
(Confirm NoInput)
(Confirm NoInput)
No
No
Played when a noinput event occurs during confirmation. The noinput event count
corresponds to the audio group count.
corresponds to the audio group count.
confirm_help_audio_group
(Confirm Help)
(Confirm Help)
No
No
Played when a help event occurs during confirmation. The help event count
corresponds to the audio group count. If not specified, by default help throws a
nomatch.
corresponds to the audio group count. If not specified, by default help throws a
nomatch.
disconfirmed_audio_group
(Disconfirmed)
(Disconfirmed)
No
No
Played after the caller disconfirms a captured digits entry. Upon reaching the
max_disconfirmed_count
max_disconfirmed_count
, the prompt should be about exiting with the
max_disconfirmed
exit state.
End
Name (Label)
Req’d
Max 1
Notes
yes_audio_group
(Yes)
(Yes)
No
Yes
Played after the caller chooses the "yes" option. If not specified, no audio will be played
when this option is chosen.
when this option is chosen.