Cisco Cisco Unified Customer Voice Portal 10.5(1) Release Note
C
HAPTER
24:
R
ECORD
_W
ITH
_C
ONFIRM
E
LEMENT
S
PECIFICATIONS FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER AND
C
ISCO
U
NIFIED
C
ALL
S
TUDIO
102
Element Data
Name
Type
Notes
filename
string
This stores the filename of the recording (without the path).
filepath
string
This stores the path to the file holding the recording (including the filename).
confirm_confidence
float
This is the confidence value of the utterance for the confirmation menu.
hungUpWhileRecording
boolean
This stores a “true” if the caller hung up while making the recording or the confirmation menu, “false” if
not.
not.
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the nomatch max count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events has occurred. If the noinput max count is 0, this exit state will never occur.
max_disconfirmed The maximum number of disconfirms has occurred. If the maximum disconfirm count is 0, this exit state will never occur.
done
done
The recorded message was confirmed.
Audio Groups
Record Capture
Name (Label)
Req’d
Max 1
Notes
record_initial_audio_group
(Record Initial)
(Record Initial)
Yes
Yes
Played when the voice element first begins.
record_noinput_audio_group
(Record NoInput)
(Record NoInput)
No
No
Played when a noinput event occurs during recording.
Record Confirm
Name (Label)
Req’d
Max 1
Notes
before_confirm_audio_group
(Before Confirm)
(Before Confirm)
No
Yes
Played before the recording is played back. The recording will be played back after this
audio group is done playing.
audio group is done playing.
after_confirm_audio_group
(After Confirm)
(After Confirm)
No
Yes
Played after the recording is played back. At least one of the two confirm prompts must
be specified.
be specified.
confirm_nomatch_audio_group
(Confirm NoMatch)
(Confirm NoMatch)
No
No
Played when a nomatch event occurs during confirmation.
confirm_noinput_audio_group
No
No
Played when a noinput event occurs during confirmation.