Cisco Cisco Unified Customer Voice Portal 11.0(1) Release Notes

     Agt1 (3902) Answer (Caller and Agt1 talk)

     Agt1 Conference init to 5858 (Caller on hold, Agt1 in queue)

     Agt2 presses Make Ready (Agt2's phone rings Agt now Reserved)

     Agt2 (3903) Answer Call (Agt1 and Agt2 talk, Caller still on hold)

     Agt1 presses Complete Conference (All 3 talking)

     Agt1 presses Hold (Caller and Agt2 talk No music heard)

     Agt2 presses Hold (Caller hears Music) 

     Agt2 Retrieve (Caller and Agt2 talk no music heard)

     Agt1 presses Retrieve (All 3 talking)

     Caller releases.

Workaround: None

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