Cisco Cisco Unified Customer Voice Portal 10.0(1) Release Notes

NAM/ICM

ISN 2.1 supports the following versions of 
ICM and Call Manager: 

Cisco ICM 4.6.2 and ICM 4.6.2 SR1 
with Call Manger 3.2(2) c

Cisco ICM 5.0 and ICM 5.0 SR1-SR3 
with CallManager 3.3.(3)

JTAPI Client

None

Cisco Version 1.2(1.20)

Cisco Call 
Manager

See the “NAM/ICM” component for the list 
of supported CallManager versions.

ASR/TTS Server

Vendor Dependent

Speech Recognition: Nuance 8.0 MRCP 
Server 1.0 with SP2, or Speechworks Open 
Speech MRCP Server (OSMS) 1.1.1 with 
Open Speech Recognizer (OSR) 1.1.4 have 
been tested by Cisco and verified to work 
with ISN.

Text-to-Speech: Nuance Vocalizer 2.0.6 
(MRCP variant) is supported.

ISN Components

Cisco Hardware:
MCS-7845H-2.4-CC1

3rd Party Hardware:
HP DL-380 G3 or IBM x345

2 x 2400 MHz Intel Xeon processor

1000 MB RAM

2x18 GB SCSIHDD, RAID 1 
configuration

3.5" floppy drive

Internal DVD-ROM drive

2 x 10/100 Ethernet ports

Redundant Hot-Swap power 
supplies

Redundant Hot-Swap fans

Microsoft Windows 2000 SP2 
(used with ICM 4.6.2 testing)

Microsoft Windows 2000 SP3 
(used with ICM 5.0 testing)

Microsoft Internet Explorer 6.0 Service 
Pack 1 recommended

Symantec pcANYWHERE 10.5 
(for remote administration and support)

Adobe Acrobat Reader

ISN SDDSN Server:
1400MHz or greater Intel Pentium 
processors

512+ MB RAM

18.2+ GB usable disk space

3.5" floppy drive

Internal CD-ROM or DVD-ROM 
drive

1 x 10/100 Ethernet ports

SDDSN 3rd Party software:
Microsoft Windows 2000 Server with SP3

Microsoft Internet Explorer 6.0 Service 
Pack 1 recommended

Symantec pcANYWHERE 10.5 (for 
remote administration and support)

Adobe Acrobat Reader