Cisco Cisco Unified Customer Voice Portal 11.0(1) Release Notes

Customer Voice Portals also adds support for Call restart with alternate dialed number - In the event that 
the called party disconnects before the caller, and no further instructions are received from ICM within 2 
seconds, the Voice Browser checks a list of Dialed Number Identification Services to see if the call should 
be restarted to an alternate DNIS number. This feature is useful for conducting a post-call survey with the 
caller to evaluate the effectiveness and quality of the caller experience. 

 

Resolved caveats are no longer listed in these Release Notes. Instead, you can find the latest resolved 
caveat information through Bug Toolkit, which is an online tool that is available for customers to query 
defects according to their own needs. 

You need an account with Cisco.com (Cisco Connection Online) to use the Bug Toolkit to find open and 
resolved caveats of any severity for any release. To access the Bug Toolkit, log onto 
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl 

To access Bug Toolkit, you need the following items: 

•  Internet connection 

•  Web browser 

•  Cisco.com user ID and password 

To access the Bug Toolkit, go to 

1.  Log on with your Cisco.com user ID and password. 
2.  Click the Launch Bug Toolkit hyperlink.

 

3.  If you are looking for information about a specific caveat, enter the ID number in the "Enter known 

bug ID:" field. 
 
To view all caveats for Cisco Customer Voice Portal, go to the "Search for bugs in other Cisco 
software and hardware products" section, and enter Cisco Customer Voice Portal  in the Product 
Name field. Alternatively, you can scroll through the product name list and click Customer Voice 
Portal. 

4.  Click Next. The Cisco Customer Voice Portal search window displays.  
5.  Choose the filters to query for caveats. You can choose any or all of the available options. 

•  Select the Cisco Customer Voice Portal version: 

o

  Choose the major version for the major releases. 

 
A major release contains significant new features, enhancements, 
architectural changes, and/or defect fixes. 
 

o

  Choose the revision for more specific information. 

 
A revision release primarily contains defect fixes to address specific 
problems, but it may also include new features and/or enhancements. 
 

•  Choose the Features or Components to query; make your selection from the 

"Available" list and click Add to place your selection in the "Limit search to" list. 
 

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