Cisco Cisco Unified Customer Voice Portal 10.5(1) Release Notes

If CVP Subfacility debugging is enabled in a production environment, the system may enter a Fully Loaded 
State. Do not enable debugging. Only use debugging if directed by a Cisco TAC engineer during off-peak 
hours or during a maintenance window. For additional details see 

 

For hardware and third-party software specifications for Release 3.1(0), refer to the Cisco Customer Voice 
Portal (CVP) Hardware and System Software Specification (Bill of Materials), which is accessible from 

Documentation for Cisco Customer Voice Portal, as well as most related documentation, is accessible from 

•  Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS), Cisco 

Agent Desktop (CAD), Cisco E-Mail Manager Option, Cisco Web Collaboration Option (including 
Cisco Collaboration Server, Cisco Dynamic Content Adapter, and Cisco Media Blender), Cisco 
Customer Voice Portal (CVP), Cisco IP IVR, Cisco Support Tools, and Cisco Remote Monitoring 
Suite (RMS).  

•  Also related is the documentation for Cisco CallManager. 

•  Technical Support documentation and tools can be accessed from 

Customer Voice Portal 3.1 adds compatibility with the following hardware and software: 

•  WebSphere® Application Server 5.1.1.3 
•  WebSphere® Voice Server 5.1.2 (Linux only) 
•  Cisco Catalyst 6500 Communication Media Module (CMM) as an H.323 Ingress and Egress 

gateway device 

•  Cisco PGW 2200 Softswitch 

The Customer Voice Portal solution provides the following takeback and transfer call control methods, 
which you can invoke from CVP Voice XML, ICM, and survivability scripts: 

•  Two B-Channel Transfer (TBCT) - A call transfer standard for integrated services digital network 

(ISDN)  interfaces. This feature enables a Cisco voice gateway to request an NI-2 switch to 
directly connect two independent calls. The two calls can be served by the same primary rate 
interface ( PRI)  or by two different PRIs on the gateway.  The PRI interface must be subscribed to 
TBCT service from an ISDN service provider.  

•  Hookflash Relay - A brief interruption in the loop current that the originating call entity (private 

branch exchange (PBX) or Public Switch Telephone Network (PSTN) switch) does not interpret 
as a call disconnect. Instead, once the PBX or PSTN senses the hookflash, it puts the current call 
on hold and provides a secondary dial tone, which allows the CVP to transfer the caller to another 
destination. 

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