Cisco Cisco Customer Voice Portal 8.0(1) Release Notes
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Release Notes for Cisco Customer Voice Portal, Release 3.0(0) Updated 6/24/05
What’s Changed
CVP Voice XML Server and Studio Option
The CVP VoiceXML Server and Studio option:
•
Allows you to build complex voice applications without requiring extensive knowledge of Java or
VoiceXML.
VoiceXML.
•
Includes an easy, graphical interface for building voice applications and simplifies the tasks of
building custom components that easily plug into the studio's modular architecture.
building custom components that easily plug into the studio's modular architecture.
•
Provides the fastest, most error-free process for building professional, dynamic voice applications.
What’s Changed
New Micro-Application Features
The following features have been added for CVP micro-applications. For more information about
configuring these features, refer to the CVP 3.0 Configuration and Administration Guide.
configuring these features, refer to the CVP 3.0 Configuration and Administration Guide.
•
Metadata ECC Variable
Following the Menu (M), GetData (GD) and GetSpeech (GS) micro-applications, CVP now returns
information about the execution of that micro-application. The information is returned in a new ECC
variable called “user.microapp.metadata”. Its format is defined in terms of a number of subfields,
each separated by a vertical bar character (‘|’). The subfields are of fixed length in order to facilitate
extraction either at reporting time or within the ICM routing script itself.
information about the execution of that micro-application. The information is returned in a new ECC
variable called “user.microapp.metadata”. Its format is defined in terms of a number of subfields,
each separated by a vertical bar character (‘|’). The subfields are of fixed length in order to facilitate
extraction either at reporting time or within the ICM routing script itself.
•
Capture (CAP) Micro-Application
The Capture (CAP) micro-application is new for CVP 3.0. It allows you to trigger the storage of
current call data at multiple points in the ICM routing script. The CAP micro-application must be
configured as a VRU script, and it is executed using a RunExternalScript node, just as with any other
CVP micro-application. The VRU Script Name must be “CAP” or “CAP,xxx”, where “xxx” is any
arbitrary string to be used if necessary for uniqueness purposes. There is no VRU Script Config
string.
current call data at multiple points in the ICM routing script. The CAP micro-application must be
configured as a VRU script, and it is executed using a RunExternalScript node, just as with any other
CVP micro-application. The VRU Script Name must be “CAP” or “CAP,xxx”, where “xxx” is any
arbitrary string to be used if necessary for uniqueness purposes. There is no VRU Script Config
string.
Support for Scansoft TTS
Scansoft TTS supported has been added in CVP 3.0.
Required Hardware and Software
Refer to the Cisco Customer Voice Portal (CVP) 3.0(0) Bill of Materials (BOM) for the most current
information regarding hardware and software requirements for CVP 3.0(0). The CVP 3.0 BOM is
available at http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/index.htm.
information regarding hardware and software requirements for CVP 3.0(0). The CVP 3.0 BOM is
available at http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/index.htm.