Cisco Cisco Unified Customer Voice Portal 10.0(1) Release Notes

Release Notes for Cisco Customer Voice Portal, Release 3.0(0) Updated 6/24/05

Known Caveats

Known Caveats in Other Products

The following issues occur in other products, but may affect CVP Release 3.0

Defect Number: CSCsa64111

Component: ios

Severity: 3

Headline: DTMF doesn't work with ASR/TTS behind the CSS using IP in config

Symptom: TTS/ASR Server is behind a Cisco Content Server Switch. Play prompt to collect DTMF
digits. Press DTMF digits on phone and ASR Server does not recognize DTMF input.

Condition: IOS Gateway configuration uses hard-coded IP Address for 'ivr' lines below and TTS/ASR
server is behind a Cisco Content Server Switch. Below 10.86.130.166 represents a VIP on the Cisco
Content Server Switch.

ivr asr-server rtsp://10.86.130.166/recognizer

ivr tts-server rtsp://10.86.130.166/synthesizer

Workaround: Instead configure 'ivr' lines with TTS/ASR alias as shown below. Where 10.86.130.166
still represents a VIP on the Cisco Content Server Switch. Then DTMF input will be recognized by your
ASR Server.

ip host tts-en-us 10.86.130.166

ip host tts-en-us-backup 10.86.130.166

ip host asr-en-us 10.86.130.166

ip host asr-en-us-backup 10.86.130.166

ivr asr-server rtsp://asr-en-us/recognizer

ivr tts-server rtsp://tts-en-us/synthesizer

Defect Number: CSCsa56421

Component: ios

Severity: 4

Headline: Metadata variable after GD microapp does not return correct InputMode

Symptom: Metadata variable after GD microapp does not return correct InputMode

Condition: Input_type ECC variable set to "B" (both voice and DTMF allowed) Scansoft ASR with OSR
version prior to 2.0.12 IOS version prior to 12.3(11)T4 Input results in a no-match (not a problem if
no-input or valid match)

Workaround: none