Cisco Cisco Unified Customer Voice Portal 10.5(1) Troubleshooting Guide

methodName=changeUserPassword,params=*****,bReconnectIfNotConnected=true,signature=[java.lang.St

ring, java.lang.String,

java.lang.String],this=connection=ormAddress=X.X.X.X,uri=service:jmx:rmi:///jndi/rmi://X.X.X.X:2

099/jmxrmi,objectName=OAMP:address=X.X.X.X,deviceType=CVP_RPT_SERVER,componentType=SubsystemRepo

rting

                 at

com.cisco.cvp.oamp.omgr.adapter.mgmt.MBeanAdapter.invoke(MBeanAdapter.java:464)

                 at

com.cisco.cvp.oamp.omgr.adapter.mgmt.MBeanAdapter.invoke(MBeanAdapter.java:385)

                 at com.cisco.cvp.oamp.omgr.Component.invokeOnORM(Component.java:1377)

The issue is seen when a service pack (SP1) is installed on the windows 2008 patform of reporting
server.

The same password instance occurs due to Cisco Bug ID 

 and you can resolve the

issue and maintain the same password for cvp_dbuser and cvp_admin accounts through these
steps.

Please turn off all the services on the CVP except the ORM service (it is used to
communicate with the OAMP server).

1.

On the reporting server, click in My Computer  and right click in Manage, now navigate to 
Local Users and Group Users and change the cvp_dbuser password.

2.

Use the above password (of cvp_dbuser) in these steps

Step 1.In reporting server from command prompt navigate to the C:\Cisco\CVP\bin
directory.

Step 2. Execute the command report-init.bat -reporthashpw YourPassword (same as that
you set in the second step).

Step 3. Verify if the reporting.properties file is updated.

3.

Under OAMP server, navigate to Device Management > Reporting Server > Database
Administration > Change User Passwords.

4.

Select Database User in the User drop down menu.

5.

 Use the above given password as Old password and create a new password by save and
deploy.

6.

Check the reporting.properties file in the reporting server and confirm that it got updated.

7.

Start the services or reboot the reporting server.

8.

These are the basic procedure to reset the CVP reporting server account password:

Open a remote desktop session to the reporting server.

1.