Cisco Cisco Unified Customer Voice Portal 10.5(1) Technical References

Cisco CVP Software Release 3.1(0) Hardware and Software Specification (Bill of Materials) 

 

This document is the recommended Bill of Materials for Cisco Customer Voice Portal version 3.1(0) (referenced herein as “CVP”).  It 
provides platform hardware specifications and compatible third party software version requirements across the major components of 
the Cisco CVP platform. 

Requirements for the CVP systems are listed by major component, both basic CVP nodes and corresponding options, including multi-
media servers.  Hardware specifications are supplied for these components.  

The Cisco CVP product is, by design, highly scalable and is configured across multiple deployment and call routing scenarios.  
Optimal sizing and component configuration for a given deployment will vary based on a number of factors, including agent capacity, 
call rate and call flow model(s), and other factors.  Cisco strongly recommends consultation with your Cisco Certified Partner or with 
Cisco World Wide Voice Practice / Advanced Services prior to specific deployment selection. 

The hardware specifications supplied herein for CPU processor power, memory and disk storage requirements, and related parameters 
represent systems minimally configured for adequate performance in the given size category.  As specified, such systems will afford a 
margin for reasonable incremental growth within the bounds of that category.  While it is likely that lower capacity hardware would 
provide adequate performance in many scenarios, the specifications as stated are those on which the CVP product is qualified by Cisco 
prior to release.   

Note: Using hardware with higher performance than recommended does not necessarily result in greater call handling capacity. 

The software versions referenced in this Bill of Materials represents the current supported versions for the CVP 3.1 solution.  
However, Cisco will continue to support customers who deployed ISN or CVP systems using earlier supported versions.  

Information regarding previous supported versions can be found in the Bill of Materials for Cisco Enterprise Contact Routing--Release 
5.0(0) at:

http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/ccbubom.pdf

 or in the Cisco Customer Voice Portal Cisco 

Internet Service Node Version 2.1 Technical Reference, which can be found at 

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_data_sheet0900aecd800fd924.html

. 

Customer Voice Portal 3.1 adds compatibility with the following hardware and software: 

•  WebSphere® Application Server  5.1.1.3 
•  WebSphere® Voice Server 5.1.2 (Linux only)

 

 

•  Cisco Catalyst 6500 Communication Media Module (CMM) as an H.323 Ingress and Egress gateway device 
•  Cisco PGW 2200 Softswitch 

The CVP provides the following takeback and transfer methods that you can invoke from CVP VoiceXML, ICM, and survivability 
scripts: 

•  Two B-Channel Transfer (TBCT) - A call transfer standard for ISDN interfaces. This feature enables a Cisco voice gateway 

to request an NI-2 switch to directly connect two independent calls. The two calls can be served by the same PRI or by two 
different PRIs on the gateway. The PRI interface must be subscribed to TBCT service from an ISDN service provider.  

•  Hookflash Relay - A brief interruption in the loop current that the originating call entity (PBX or Public Switch Telephone 

Network switch) does not interpret as a call disconnect. Instead, once the PBX or Public Switch Telephone Network switch 
senses the hookflash, it puts the current call on hold and provides a secondary dial tone, which allows the CVP to transfer the 
caller to another destination.