Cisco Cisco Unified Customer Voice Portal 10.5(1) Technical References

Cisco ISN Software Release 2.1(0) Bill of Materials 

 2 

Software 

Remote Administration: 

Symantec pcANYWHERE 10.5 or 11.0 
Real VNC 4.0 and Tight VNC: 1.2.7  
Windows Terminal Services (server administration only – no Application GUI access) 

Virus protection: 
McAfee VirusScan Enterprise 7.0, 7.1, 8.0i 
Network Associates Netshield 4.5 SP1  

  
Microsoft Internet Explorer 6.0 Service Pack 1 (minimum) 

Intrusion Prevention System: Cisco Security Agent for Cisco Internet Service Node: 
http://www.cisco.com/kobayashi/sw-center/contact_center/csa/ 

Optional: 

WinZIP 
Adobe Acrobat Reader