Cisco Cisco Unified Customer Voice Portal 10.0(1) Troubleshooting Guide
CVP "500 internal server error" Message
Troubleshoot
Troubleshoot
Document ID: 116452
Contributed by Ramiro Amaya and Anuj Bhatia, Cisco TAC Engineers.
Sep 10, 2013
Sep 10, 2013
Contents
Introduction
Prerequisites
Requirements
Components Used
Problem
Verify
Solution
Prerequisites
Requirements
Components Used
Problem
Verify
Solution
Introduction
This document describes a problem encountered in Cisco Voice Portal (CVP) comprehensive call flow where
a 500 internal server error is received, and a solution to the problem is given.
a 500 internal server error is received, and a solution to the problem is given.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
CVP Version 8.5
•
Intelligent Contact Manager (ICM)
•
Components Used
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Problem
In a CVP comprehensive call flow, a call is received on CVP, CVP sends a Session Initiation Protocol (SIP)
INVITE to a third−party User Agent (UA), and the third−party UA rejects the INVITE with a 500 internal
server error message. This problem only happens with CVP Version 8.5 and later. The caller hears a prompt
message, then silence, and the call is disconnected.
INVITE to a third−party User Agent (UA), and the third−party UA rejects the INVITE with a 500 internal
server error message. This problem only happens with CVP Version 8.5 and later. The caller hears a prompt
message, then silence, and the call is disconnected.
Here is an example of the call flow: